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We want you to be completely satisfied with your purchase from us. If for any reason you are not, you may of course return your item under the conditions below:
Under the Swedish Distance and Doorstep Sales Act, you have the right to return unmarked and undamaged items without providing a reason (right of withdrawal). Tags, labels, and any product packaging must accompany the return in their original condition. Notification of your intention to return must be given as soon as possible, but no later than fourteen (14) days from the date the item was received.
Please note:
Personalized products – for example, items with a name, date of birth, or other unique embroidery – are exempt from the right of withdrawal as they are custom-made according to your order. Products with personal customization are not covered by the right of withdrawal according to Chapter 2, Section 11, paragraph 3 of the Distance and Doorstep Sales Act (Lag 2005:59). / enligt 2 kap 11§ 3p av Distans & hemköplagen.
Se Lag (2005:59) om distansavtal och avtal utanför affärslokaler.)
Items returned to The Little Story must be unused and in their original packaging.
For returns of non-personalized products, the shipping fee of SEK 69 for domestic shipping or SEK 180 for international EU shipping will not be refunded.
Return shipping is paid by you as the buyer: SEK 69 within Sweden and SEK 180 within the EU.
If you return your entire order, we will refund the full value of the goods, but not the shipping cost or additional fees (e.g., express production or special orders).
We reserve the right to deduct an amount corresponding to the depreciation in value of the item if it is returned used or damaged.
For approved returns where a refund has been agreed, the amount for the goods will be refunded via Klarna.
Important: If you have an invoice due before we have processed your return, you must pay the invoice in full to avoid reminder fees. You will receive your refund once we have handled the return. If you wish to extend the payment due date, please contact Klarna.
Never return items without first contacting our customer service!
For further information on how Klarna processes refunds, you can click the provided link on our website.
We reserve the right for any errors in product descriptions or pricing.
Contact us at [email protected] or via our contact form on the website. Provide your order number and specify which item(s) you wish to return.
Once we have approved your return via email and provided the return address and instructions:
Pack the item securely and send it to us using trackable shipping.
Save your receipt and tracking number.
If you have received a defective or damaged item, contact us immediately, and we will resolve the issue! Complaints are handled according to the Consumer Purchase Act.
Our goal is to process returns within 7 business days of receiving them at our warehouse. The amount will be refunded to you via Klarna. For further information on how Klarna handles refunds, please click the link provided on our website.
