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The company is based in Gothenburg, Sweden.
If you wish to get in touch with us, please send an email to [email protected] with your inquiry and contact details, and we will get back to you shortly.
Once your order is completed, a confirmation will be sent to your email address. The confirmation includes all details regarding the products, pricing, billing, and shipping address.
If there is any error in the confirmation, you must contact us immediately at [email protected].
Our standard delivery times are 3–10 days. Note: Orders placed during weekends will be shipped at the earliest on the following Monday.
If delivery delays occur (without prior notification from us), please contact us at [email protected].
All prices are listed in SEK and include 25% VAT.
We reserve the right to change prices due to supplier price changes, typographical errors, or incorrect pricing caused by faulty information, and we reserve the right to adjust prices accordingly.
When purchasing goods on the website, you have a statutory 14-day right of withdrawal, valid from the day you receive your order.
Please note that personalized products (e.g., with name embroidery) are not covered by the right of withdrawal under Chapter 2, Section 11, Point 3 of the Swedish Distance and Off-Premises Contracts Act.
See the law: Lag (2005:59) om distansavtal och avtal utanför affärslokaler.
You must notify us of your decision to withdraw. This must be sent to [email protected]. Your message must clearly include your name, address, email address, order number, and which items you wish to return.
You should return the products to us promptly and no later than 14 days after your withdrawal notice.
You are responsible for the return shipping, delivery, and condition of the products. Therefore, the products should be returned well packaged and in their original packaging.
We reserve the right to deduct an amount from the refund corresponding to the depreciation of the product due to use or damage.
Products that have been sealed for health or hygiene reasons and where the seal has been broken by you.
Sealed audio or video recordings where the seal has been broken.
Custom-made or personalized products (e.g., embroidery).
Services that have been fully performed with your explicit consent, where the right of withdrawal is waived.
Perishable goods, such as food.
Single issues of newspapers or magazines.
For more on your legal right of withdrawal, see the Swedish Consumer Agency or this link.
We inspect all products before shipping. If the product is still defective or incorrect upon arrival, we will, in accordance with current consumer protection laws, resolve the issue at no cost to you.
You must always contact us for approval before returning a defective item. Complaints must be sent immediately after the defect is discovered.
Any errors or defects should be reported to [email protected] with your name, address, email, order number, and a description of the issue.
If we are unable to correct the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation.
We cover the cost of return shipping for approved claims.
We reserve the right to deny a complaint if the product is not deemed faulty according to consumer law. In such cases, we follow the guidelines from the Swedish National Board for Consumer Disputes (ARN), see arn.se.
We do not accept liability for indirect damages that may occur due to the product.
We are not responsible for delays/errors caused by circumstances beyond our control (Force Majeure), such as labor disputes, fires, wars, government decisions, or lack of supply from suppliers.
We also do not take responsibility for any product changes made by the manufacturer or for other factors outside our control.
We reserve the right for any typographical errors on this website and for sold-out products.
We do not guarantee that the product images accurately reflect the exact appearance of the products due to variations in monitors, photography, and resolution. We always strive to present our products as accurately as possible.
According to the Electronic Communications Act, visitors to a website must be informed that cookies are used.
A cookie is a small text file stored on your device to enable certain website functions. You can adjust your browser settings to block cookies.
More information is available on the Swedish Post and Telecom Authority's website.
By shopping at Little Story, you accept our privacy policy and the processing of your personal data.
We care about your privacy and collect only necessary information to process your order.
We do not sell or share your data with third parties without legal basis.
Little Story is the data controller for the personal data you provide. We process your data to fulfill your order and, if applicable, to send newsletters and promotional offers.
10.1 What is personal data?
Any information that can be linked directly or indirectly to a physical person.
10.2 What data do we store?
To handle your order and support inquiries, we store your name, address, phone number, email, IP address, and purchase history.
Your data is retained as long as we have legal grounds, such as fulfilling a contract or complying with accounting laws.
10.3 Legal basis
Your personal data is processed to fulfill the purchase agreement.
Marketing and promotional communications are sent only with your consent.
10.4 What data is shared and why?
10.4.1 Payment Providers
When completing a purchase, your details are shared with our payment providers (e.g., Klarna, Swish, Card Payments).
Stored data includes name, address, email, phone number, and personal ID number (for invoicing).
10.4.2 Shipping Companies
To deliver your order, we share your name and address with the shipping provider.
Email and/or phone number may also be shared for delivery notifications.
We work with PostNord.
10.4.3 Newsletter
If you subscribe to our newsletter, your name and email are shared with our email marketing platform.
10.5 Right of Access
You have the right to receive an electronic copy of all data we store about you.
10.6 Right to Correction
You may request updates or corrections to incorrect or incomplete information.
10.7 Right to Erasure
You may request deletion of your data at any time unless we are legally required to retain it (e.g., for accounting purposes).
10.8 Data Protection Responsibility
Little Story is responsible for storing and processing personal data and ensuring compliance with regulations.
10.9 How we protect your data
We use industry standards like SSL/TLS encryption and one-way hash algorithms to securely process sensitive data.
Our platform is hosted by the Swedish provider Quickbutik AB, based in Helsingborg.
We reserve the right to update these terms at any time. Changes will be posted on the website and deemed accepted upon order or site visit.
If a dispute cannot be resolved with our customer service, you may contact the Swedish National Board for Consumer Disputes (ARN), see arn.se.
If you live in another EU country, you can file a complaint via the EU’s online dispute resolution platform: http://ec.europa.eu/consumers/odr
In case of legal disputes, Swedish law shall apply.
